Swimming and diving: an update from the team
What does it take to pull off Community Sourced Capital? A wide range of talents and an insatiable passion for using finance to enhance communities. No big deal.
We share this story with you because we want you to see the kind of topics we’re thinking about in addition to everything we produce. It’s one thing to start a business, and it’s another to share that experience with our network of supporters.
Following the official launch of our first “live” community lending campaigns, we brought our entire team together last week for a full weekend “hang out” and a one day “retreat” at our Hub Seattle headquarters. Brent flew in from Roanoke, Meryl came up from Denver, and Alex, Casey and Rachel enjoyed short bus rides from their homes in Seattle. We also had the incredible opportunity to have the entire team meet with our amazing mentors: Jon Kroman, Todd MacDonald, and Carol Sanford.
Todd led us through a morning exercise of exploring how our team’s interactions ripple out and affect our customer relationships; the core of our team operations will show up in our everyday interactions with non-team members, and those interactions could even show up in our customers relationships with their customers. Whoa. It was an exciting reminder of how important a healthy team is for running a healthy company. And ultimately, it re-enforces our core purpose of building community through trust-based relationships.
In the afternoon, Carol took us down an incredible path of exploring how we engage with our customers and Squareholders in order to create systems of constructive dialogue instead of just asking for “feedback” and seeing what shows up in the inbox. We want to invite our customers and Squareholders to conversations that reward everyone involved through real conversations. “Feedback” often misses this target by a longshot. We hope you hold us to this challenge.
At the end of the day, we’re still swimming along, creating and growing our community finance platform. Our team retreat was a reminder that we should never hesitate to take deep dives into re-exploring our company’s essence, what we do, how we do it, and who we are when we do what we do.
Here’s to swimming, diving, designing, playing, and inviting people to learn alongside with us, all at the same time.